Introducing Ontario Wireless Field Service Management Solution

• Customer profiles
• Technician’s profiles
• Track inventory
• Define billable services
• Wireless Work Orders
• Real-time updates
• Electronic customer acceptance
• On the spot payment
• Supports deployment on Blackberry

Wireless Work Orders

• Enter work description and notes.
• Select customer and job location.
• Schedule a date and time.
• Enter estimated duration.
• Relate customer P.O, quotes and rates
• Assign parts to work order.
• Assign billable services to work order.
• Schedule technicians.
• Select customer approval method.
• Dispatch work order wirelessly.

Work Order Tracking

• Real-time acceptance of work order
• See start time, breaks and completion time
• Real-time update of parts used
• Real-time update of services delivered
• Technicians notes
• Customer approval and remarks.
• Details of parts purchased by technician